FAQs

Helpful Answers From Your Local Hot Tub Experts

Frequently Asked Questions About Hot Tub Ownership

Everything You Need to Know About Buying, Owning & Caring for a Hot Tub
Buying a hot tub is a big decision — and so is keeping it running at its best. At DeVader’s Pools & Spas, we’ve spent decades helping Kansas families choose the right spa, maintain perfect water, and enjoy year-round relaxation.

This FAQ page covers the most common questions we hear in the store, during deliveries, and in service calls. Whether you’re researching your first hot tub, troubleshooting water care, or looking for expert advice, you’ll find clear, reliable answers straight from our factory-trained team.

If you ever need one-on-one help, we’re only a phone call away.

Buying & Installation FAQs

How do I choose the right size hot tub for my backyard?

Choosing the right hot tub starts with understanding how you plan to use it and the space you have available. At DeVader’s, we help homeowners every day find a spa that fits their lifestyle, their yard, and their budget. Think about how many people will use the hot tub regularly, whether you want room to stretch out, and the exact spot you plan to place it. Our team can measure your space, review access paths for delivery, and recommend the ideal size and model so you get the perfect fit the first time.

Do I need a concrete pad or special electrical setup for a hot tub?

One of the advantages of the hot tubs we sell is that they don’t require a concrete pad. Our models are designed to sit on any strong, level surface—including concrete, gravel, or a paver patio—making installation more flexible for your backyard layout.

All hot tubs do require a GFCI disconnect box and proper electrical wiring, and our team provides your electrician with the exact specifications needed for a safe, code-compliant setup. If you’re unsure what you need, DeVader’s can walk you through the entire process and help you avoid the common mistakes we see homeowners make.

How long does delivery and installation take?

Most hot tub deliveries take about three hours, but the exact time depends on your home’s water pressure since we place, connect, and fill the hot tub for you. While it’s filling, our team installs your steps, cover, and cover lifter, making sure everything is set up correctly before we leave.

Because we handle the full process—from placement to final walkthrough—you get a smooth, stress-free installation and a hot tub that’s ready to enjoy the same day.

Can you help remove my old spa when installing a new one?

Absolutely — DeVader’s can handle the removal and disposal of your old spa when we deliver your new one. Our team manages the entire process safely and efficiently, so you don’t have to coordinate with a separate haul-away service. We make upgrading simple: out with the old, in with the new, all in one appointment.

What’s the difference between a hot tub and an all-weather pool?

A hot tub is built for targeted seating, hydrotherapy, and relaxation in a compact footprint—perfect for families who want powerful jets, ergonomic seating, and a cozy year-round retreat.

An all-weather pool, on the other hand, is designed for a full swimming and fitness experience, giving you the ability to swim, exercise, and enjoy warm water therapy in every season.

At DeVader’s, we also offer the Ocean Series all-weather pool, which combines both worlds: swim capability + full seating therapy in a single unit. Whether you want therapeutic comfort, a place to swim laps, or both, we’ll help you choose the right fit.

Do you offer financing for new hot tubs or swim spas?

Yes — DeVader’s offers flexible financing options through our trusted partner, PowerPay. You can get fast, secure pre-approval with a simple online application, making it easy to bring home the hot tub or all-weather pool you really want without delaying your purchase. Just ask us for the link, and we’ll help you get started.

What’s included in your delivery and setup service?

Our delivery and setup service is truly turn-key. DeVader’s will transport and place your hot tub exactly where you want it, ensure it’s level and properly positioned, and then fill it with water to begin the startup process. While it’s filling, we assemble and install your cover, cover lifter, steps, and any accessories you’ve purchased.

Once the hot tub is up and running, we provide a full Spa School session, walking you through every function, explaining filtration and chemical care, and answering any questions so you feel confident from day one. With DeVader’s, your hot tub is fully set up, fully explained, and fully ready to enjoy before we ever leave your home.

Do I need a crane for delivery, and how do I know?

Not every home needs a crane for hot tub delivery, and the best way to know is with our free on-site inspection. One of our trained technicians will assess your space, access paths, fencing, gates, and elevation changes to determine whether a crane is necessary.

If a crane is needed, there’s no reason to stress—our experienced delivery and sales team will walk you through the entire process and coordinate every detail. We’ve handled hundreds of specialty deliveries, and we make even the tricky installs smooth and worry-free.

Ownership & Maintenance FAQs

How often should I test and balance my hot tub water?

For most homeowners, testing and balancing your hot tub once a week is enough to maintain clean, healthy, and crystal-clear water. At DeVader’s, we recommend making this part of your regular routine to keep your spa performing at its best and to prevent common issues like cloudy water, odors, or imbalanced chemicals.

If your hot tub gets heavy use—or if you’ve had recent weather changes—you may want to test a little more often. And if you ever need help, our team can analyze your water for you and recommend exactly what to add.

What’s the easiest way to keep my hot tub water clear?

Clear water starts with clean filters and consistent chemical balance. When we deliver your hot tub, DeVader’s provides laminated, easy-to-follow care instructions that walk you through exactly what to do each week.

The two biggest factors are:

Keeping your filter clean so it can properly trap debris
Maintaining the right chemical levels to prevent cloudy water, odors, and buildup

Follow these steps, and your water will stay clear, healthy, and ready to enjoy. And if you ever need help, DeVader’s can test your water and recommend the perfect products for your unique setup.

What causes cloudy water and how do I fix it?

Cloudy water is almost always a sign that your filter or sanitizer levels need attention. The most common causes are dirty or clogged filters that can’t keep up with debris, or low sanitizer levels that allow contaminants to build up.

It’s also smart to check your filtration settings on the topside control panel—sometimes they get adjusted by accident, reducing your filtration time and causing water to lose clarity.

To fix cloudy water quickly, clean or replace your filter, balance your sanitizer, and verify your filtration cycle. If you’re still unsure, DeVader’s can test your water and help you correct the issue fast.

How often should I drain and clean my spa?

How often you should drain your spa depends on how frequently you use it, but most hot tub owners do well with a full drain and clean every 3–4 months. This keeps the water fresh, prevents buildup, and helps your spa run more efficiently.

For larger bodies of water—like our all-weather pools—we typically recommend draining and cleaning every 6 months, since the higher volume stays balanced longer.

If you’re unsure what schedule is best for your specific model, DeVader’s can evaluate your usage and give you a personalized maintenance plan.

Can you come test my water for me?

Yes — if you’re local to the Topeka area, DeVader’s can absolutely test your hot tub water for you. Whether you’re struggling with water clarity or just want a professional checkup, we’ll analyze your water and tell you exactly what you need to get it perfectly balanced again.

Our goal is to make water care simple and stress-free so you can spend more time enjoying your hot tub and less time troubleshooting it.

Do you sell the chemicals I need locally?

How long should my spa filters last?

Spa filter lifespan depends on how often you use your hot tub and the quality of your water, but in most homes, filters typically last for one full water cycle — about 3 to 4 months. If you’re soaking frequently, have harder water, or run into water clarity issues, you may need to replace them a little sooner.

At DeVader’s, we can evaluate your water and usage to help you determine the ideal filter replacement schedule so your spa always runs at peak performance.

Why does my hot tub smell funny or have foam on top?

A strange odor or foamy water is a strong sign that your sanitizer level is too low and your spa needs attention. When sanitizer drops, organic contaminants build up, which leads to odors, suds, and cloudy water. It’s also important to check your filters and filtration cycles, as clogged filters or reduced filtration time can make the problem worse.

To fix it quickly, allow the foam to rise and scoop it off with a net, then shock the water with a proper dose of sanitizer. This restores clarity and eliminates odor-causing buildup.

If issues persist, DeVader’s can test your water and give you exact recommendations to get everything balanced again.

What should I do if I get an error code on my spa display?

Error codes can point to a variety of issues, from simple sensor alerts to something that may require professional service. Your owner’s manual will list the possible causes, but you can always call DeVader’s first. We’ll help you identify exactly what the code means and walk you through the next steps.

If the spa needs service, our team can schedule a visit and get everything back up and running quickly. With DeVader’s, you’re never left guessing — we’re here to support you at every stage of ownership.

Can you service my spa if I didn’t buy it from DeVader’s?

We specialize in servicing the brands we sell to ensure the highest quality and fastest turnaround, so we don’t offer repair service on other hot tub brands. However, we’re still here to help — and we can connect you with trusted independent technicians we’ve worked with in the past.

Our goal is to make sure you get reliable, knowledgeable support, even if your spa didn’t come from us.

Cost, Warranty & Energy FAQs

How much does it cost to run a hot tub each month?

Thanks to their superior insulation and design, the spas we carry are among the most energy-efficient hot tubs on the market. Monthly operating costs depend on how often you use your spa and your local utility rates, but most homeowners see an average of $20–$30 per month.

Because our models retain heat so well and require less energy to maintain temperature, many customers are surprised by how affordable they are to run — even in Kansas winters. If you want a more precise estimate for your home, DeVader’s can walk you through what to expect based on your usage and setup.

Do energy-efficient hot tubs really make a difference?

Absolutely — energy-efficient hot tubs make a massive difference, especially in Kansas and other regions with harsh winters. Many spa brands are designed for warm, southern climates and lack the insulation needed to protect plumbing and equipment when temperatures drop. Poor insulation can lead to heat loss, higher electric bills, freezing issues, and even major damage to the hot tub.

The models we carry are engineered specifically for cold-weather performance, with superior insulation and design features that keep heat in and winter problems out. This means lower operating costs, better reliability, and peace of mind all year long.

Are Arctic Spas covered under warranty if used year-round?

Yes — every Arctic Spa purchased from DeVader’s comes with a full factory warranty, typically ranging from 3 to 5 years, depending on the model. These spas are engineered for true four-season performance, so using them year-round does not void your warranty.

When you’re selecting your hot tub, our sales team will walk you through the exact warranty details so you know exactly what’s covered. Unlike many hot tub retailers, we never farm out warranty work to third-party providers. All service and warranty repairs are handled by our own factory-trained technicians, ensuring your spa is cared for by the people who know it best.

How long should a hot tub last with proper care?

With the right maintenance, the hot tubs we carry can easily last 10–20 years—and many owners see their spas last well beyond 20 years. High-quality construction, superior insulation, and durable components are designed to hold up over decades, not just a few seasons.

Regular water care, filter changes, and basic upkeep go a long way toward extending the life of your spa. If you ever have questions about maintenance, DeVader’s is always here to help you keep your hot tub performing like new.

What does your service warranty cover?

Our service warranty covers both the labor and the parts required to fix the issue, giving you complete peace of mind. When something needs attention, DeVader’s handles the repair with factory-trained technicians using approved components — no third-party service, no guessing, and no hidden costs.

You get reliable support, quality parts, and professional workmanship every step of the way.

Accessories & Add-Ons

Can I add steps, a cover lifter, or lighting later?

Yes — steps and cover lifters can easily be added later as optional accessories. However, interior and perimeter lighting must be selected at the time of purchase, as those features are installed at the factory. Our team will walk you through all your options to ensure your hot tub has everything you want from the start.

Do you sell replacement covers or spa pillows?

Absolutely. DeVader’s carries several high-quality options for replacement covers and spa pillows. We also offer free local delivery and will remove and dispose of your old cover for you, making the upgrade process simple and stress-free.

Do you carry spa fragrances or aromatherapy products?

Yes — we proudly carry the Spazazz line of hot tub fragrances. Their crystal formula is our top choice thanks to its long-lasting scent and hot-tub-safe ingredients. If you’re looking to enhance your soak, we have fragrances you’ll love.

Can I upgrade my hot tub with new jets or features?

Most jet configurations and factory-installed features need to be chosen at the time of purchase, since they are built directly into the spa. Our experienced sales team will help you compare models and choose the perfect setup so you get the comfort and features you’re looking for right from the start.

Troubleshooting & Help

My jets aren’t working. What should I check first?

If your jets aren’t operating correctly, start with these quick checks:

Water level: Make sure the water level reaches up into the headrest area. Low water can prevent proper jet function.
Filters: Remove the filters and check for clogs or buildup that may be restricting flow.
Individual jets: Each jet can be turned on or off. Make sure too many aren’t closed, which can reduce overall pressure.

If you’ve checked these and the jets still aren’t working, give DeVader’s a call. We’ll walk you through additional troubleshooting or schedule a service visit if needed.

Why is my water green or cloudy even after using chemicals?

Green or cloudy water typically means your spa needs fresh water, better filtration, or the right chemicals. If it’s been 3–4 months since your last drain and refill, that’s the first step we recommend.

If the water is still off after a recent refill, check your filters and filtration settings, and make sure you’re using factory-recommended chemicals and filters. Off-brand substitutes sold elsewhere may not be compatible and can cause ongoing water issues.

If you’re unsure, DeVader’s can test your water and pinpoint the exact cause.

How do I winterize my hot tub if I’m not using it?

Our top recommendation is to keep your hot tub running and simply reduce your heat and filtration cycles. This uses very little energy and is far safer than draining a spa and leaving it dry during Kansas winters.

If shutting it down is your only option, winterization must be done professionally. One of our trained technicians can winterize your system correctly to prevent freeze damage, cracked plumbing, and costly repairs.

What should I do if my spa shuts off or trips the breaker?

Start by trying to reset the breaker. If it trips again right away, stop and call us — either the breaker has become weak or something in the hot tub is causing the fault. Our technicians can diagnose whether the issue is electrical or equipment-based and guide you to the right fix.

Who can I call if I need emergency service or repairs?

If you experience an urgent issue, especially in freezing weather, turn the breaker off immediately and call DeVader’s to schedule emergency service. While you wait, you can place a heat lamp inside the cabinet (with the cabinet doors installed and the cover closed) to help prevent freeze damage.

We’ll walk you through exactly what to do and get a technician out as quickly as possible.

Seasonal & Local FAQs

Can I use my hot tub in freezing Kansas winters?

Absolutely — the hot tubs we carry are engineered for harsh Canadian winters, which makes Kansas weather an easy match. Their superior insulation and cold-climate design allow you to enjoy your spa comfortably and safely all year long, even during extreme cold snaps.

How do I protect my spa during a power outage?

If your spa was hot and running before the outage, it will typically stay warm for several days as long as the cover remains closed and the cabinet doors stay in place. The insulation is designed to retain heat exceptionally well.

If you have questions during an outage or are concerned about freezing temps, just call DeVader’s — we’ll guide you through the best steps to protect your spa.

Do you offer seasonal maintenance or opening/closing services?

Yes — DeVader’s offers seasonal maintenance for both hot tubs and pools, including opening and closing services. Whether you’re preparing for winter or getting ready for summer use, our technicians can take care of everything so your system is safe, clean, and ready to enjoy.

Do you provide in-home water testing in Topeka or nearby areas?

Yes — we offer in-home water testing for customers in the Topeka area who purchase their chemicals and filters from us. It’s one of the ways we make hot tub ownership easier, more accurate, and more convenient for our local customers.