785-271-8008

Warranty & Service Information

Warranty & Service Information

Peace of Mind Comes Standard With Every Hot Tub & All-Weather Pool

Owning a hot tub or all-weather pool should feel effortless. At DeVader’s Pools & Spas, we stand behind every product we sell and install. Our goal is to give you clear answers, reliable service, and long-term support so you can enjoy crystal-clear water, worry-free performance, and more time relaxing.

Manufacturer Warranty Coverage

Every hot tub and all-weather pool we sell includes comprehensive manufacturer-backed protection. Individual warranties vary by brand and model, but most include:

Structural Warranty

Covers the spa shell or pool body against defects in materials and workmanship.

Exterior Cabinet Warranty

Protects the exterior sides of the spa from manufacturer defects.

Plumbing & Jet Warranty

Covers plumbing leaks, jets, and internal water management components.

Equipment & Components Warranty

Includes pumps, heaters, control systems, lighting, and filtration equipment.

Surface & Acrylic Warranty

Protects against blistering, cracking, or other structural issues.

If you’re unsure what your specific unit includes, we can look it up for you anytime using your name, purchase date, and model.

What’s Not Covered​

While manufacturer warranties are generous, they do not cover:

  • Damage caused by lack of maintenance (dirty filters, unbalanced water, buildup)

  • Freeze damage

  • Power surge damage

  • Misuse, abuse, or incorrect chemical use

  • Normal wear items such as pillows, LED strips, and filters

  • Aftermarket modifications or third-party add-ons

If you’re ever unsure whether something is covered, give us a call—our team will help you figure it out quickly.

DeVader’s In-House Service Support​

Our team provides ongoing support long after delivery. Whether you need troubleshooting, repairs, or routine maintenance, we make service easy.

Hot Tub Housecalls

Need help balancing water, checking equipment, or identifying an issue?
We offer simple, straightforward housecall service where we visit your home, inspect the tub, and give you exactly what you need to get everything running perfectly.

Water Clarity & Chemical Expertise

From cloudy water to stubborn foam or odor—we’ve solved it all. Bring us a sample or schedule a housecall, and we’ll get you the right products and step-by-step guidance.

Spa School (Included After Installation)

Every new hot tub purchase includes a Spa School session so you know:

  • How to care for your spa

  • What chemicals to use

  • How to maintain clean, healthy water

  • Troubleshooting basics

  • When to call for service

Customers leave Spa School feeling confident, supported, and excited to enjoy their new spa.

Follow-Up & Long-Term Support

We check in after installation to ensure everything is operating correctly and answer any questions. You’re never on your own—we’re always here when you need us.

How to Request Warranty or Service Help

We make the process as simple as possible:

  1. Submit a Service Request
    Use the form on our website or call the store directly at 785-271-8008
    Tell us the model, what you’re experiencing, and how urgently you need assistance.

  2. We Diagnose the Issue
    Many problems can be solved quickly through water testing or remote troubleshooting.

  3. We Schedule On-Site Service (if needed)
    If a technician is required, we’ll come to you.
    Note: Travel or labor fees may apply for non-warranty issues.

  4. Parts & Repairs
    If a covered part is needed, we handle the warranty claim for you.

Your Responsibilities for Maintaining Warranty Coverage

To keep your manufacturer warranty valid, you must:

  • Maintain balanced water

  • Keep filters clean and replaced as recommended

  • Ensure the spa remains full of water when powered

  • Protect the hot tub during freezing temperatures

  • Use the cover and steps as intended

  • Avoid non-approved chemicals that may damage components

If you ever need help meeting these requirements, our team is here to walk you through it.

Tips for Avoiding Common Issues

A few simple habits go a long way:

  • Check water level weekly

  • Keep filters rinsed and replace when worn

  • Test water regularly (or bring it into the store)

  • Keep the cover closed when not in use

  • During storms or outages, leave the tub covered and sealed

Following these steps ensures the best performance—and fewer headaches.

Why Choose DeVader’s for Service?

When you work with us, you’re not dealing with big-box retail or disconnected call centers. You’re working with a locally owned, trusted team who:

  • Provides fast support

  • Makes everything simple

  • Gives you straightforward answers

  • Understands every model we sell

  • Follows up to ensure everything is right

  • Is here for the long haul

We believe every customer deserves peace of mind—and we deliver it.

Need Help? We’re Here For You.

If you have a warranty question, need service, or want expert guidance keeping your spa in top shape:

Call Us at 785-271-8008

Click here to Request Service Online

Bring Us a Water Sample

Relax—your spa is in good hands with DeVader’s.